![]() However, if it works fine, you could follow the below steps to resolve the issue: If it doesn't work either, this could be a hardware malfunction, That said, It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.ĭoes it print fine using the copier as a stand-alone device? Chinese you for being a part of HP Forums, the place you can come back to, for any concern or query as we as a community are eager to help,.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Press the Power button to turn on the printer. Reconnect the power cord to the back of the printer. The black cartridge goes into the right carriage slot. The tricolor cartridge goes into the left carriage slot. Push the cartridge firmly into the slot until it snaps into place.įigure : Insert the cartridge into the carriage ![]() Hold the cartridge with the HP logo on top, and then insert the cartridge back into the carriage slot. ![]() Wait 10 minutes to allow the cartridge and carriage electrical contacts to dry. Repeat these steps for the other cartridge.Ĭlean the contacts in the print carriage, located inside the printer. Doing so can result in clogs, ink failure, and bad electrical connections. CAUTION:ĭo not touch or clean the ink nozzles. Hold the cartridge by its sides, and then clean only the copper-colored contacts. Inspect the cartridge contacts for ink and debris buildup.ĭip a clean swab or lint-free material into distilled water, and then squeeze any excess water from it. The black cartridge is on the right side of the carriage The tri-color cartridge is on the left side of the carriage If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles. CAUTION:ĭo not leave the cartridges outside of the printer for more than 30 minutes. Press down on the cartridge to release it, and then pull it toward you out of the slot. Wait until the carriage is idle and silent, and then disconnect the power cord from the back of the printer. The carriage moves to the center of the printer. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.Ĭlean the cartridge and carriage electrical contactsĭistilled water (tap water might contain contaminants that can damage the cartridge)Ĭotton swabs, coffee filters, or other soft, lint-free material that will not stick to the electrical contacts The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. NOTE: HP recommends connecting the printer power cord directly to the wall outlet. (6) Plug the power cord back into the wall outlet. (4) Unplug the power cord from the wall outlet. ![]() (3) With the printer turned on, disconnect the power cord from the rear of the printer. (2) Wait until the printer is idle and silent before you continue. (1) Turn the printer on, if it is not already on. I suggest you do a Hard Reset on the printer
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